FAQ

1- How does the printing process work?

Before purchasing your product, you enter your personal details into the form available on the product page via the application or website. After placing your order, this information appears on the data screens of our sales team. The order team then forwards the details to the design team. Our graphic team contacts you via your WhatsApp number to obtain approval for the final design. Once you approve the customized design for your order, your product is sent to print.

2- I placed an order, but my information is incorrect. What should I do?

After placing your order, there is no need to worry about any incorrect information entered in the product form. A draft design including your submitted details will be sent to you. At that stage, you can inform our graphic support team about any incorrect information, and the necessary corrections will be made free of charge before printing.

3- How long does it take to print my order?

Except on public holidays, your order will be prepared by our graphic team within a maximum of 48 hours and submitted to you for approval. Once you approve the design, it will be printed within 24 hours.

4- Can I cancel my order after it has been printed?

Your order can only be canceled or modified before the design is approved and before the products are printed. Since personalized products cannot be reused, they cannot be returned or changed after printing. For this reason, we strongly recommend that you carefully review all information requested by the design team.

5- May I use a different layout than the one shown in the product image?

Yes. You can request a custom design through the “Order Notes” section located below the product. You may personalize the design of the cards you wish to order according to your preferences. Please note that you will collaborate with our graphic team, and all your requests will be accommodated without limitation.

6- Can I add additional elements to the card?

Yes, you may add or modify elements of your selected card as you wish. This depends entirely on your imagination and personal preferences.

7- Can I change my purchase immediately?

Yes, you can. If you believe that the product you purchased is not suitable or if you have changed your mind, you may inform the graphic team that you are interested in a different product. Since the products are personalized, they will not be printed or shipped without your approval.

8- What happens if my wedding date is postponed due to exceptional circumstances?

If your wedding date is postponed, only the inner cards of your product will become unusable. In this case, you may send a support message to the Einladung Store team to arrange the reprinting of your updated information.

1- How many days does delivery take?

Your order is processed according to the production time you selected before completing your purchase. Please note that these timeframes refer to business days. You may choose whether your product(s) will be produced and shipped within 1–2 weeks or 3–4 business weeks.

2- What should I do if a product is damaged or missing?

There is no need to worry. For any issues caused by the shipping company or packaging, please contact us directly. Damaged products should be photographed and sent to info@einladungstore.de. Our team will review the case and arrange a replacement. If necessary, the product will be reproduced and shipped to you again.

3- Can I choose a later shipping date?

Yes. After purchasing your product, our customer advisors will contact you. At that stage, you can inform our customer service team of your preferred shipping date.

4- What happens if the shipping company cannot reach me at my address?

Undeliverable products are returned to the shipping company. The parcel is held for a maximum of 2 days, although this period may vary depending on the carrier and region. Uncollected products are then returned to the manufacturer. If you request reshipment, the product will be sent again provided that you cover the shipping costs. If the product is returned again, it will be stored for 30 days. Since personalized products cannot be reused, they will subsequently be destroyed.

5- Which shipping company do you work with?

Our shipments within Germany and to countries of the European Union are handled by UPS.

1- How can I make a payment?

After completing the required forms for purchasing your product, you will be redirected to the payment page. In this section, once you enter your contact and address details, you will be able to access the available payment methods screen.

2- What are your payment options?

You can complete your payment securely via PayPal, SOFORT, Giropay, Amazon, credit card, or bank transfer / EFT.

3- What does your payment infrastructure look like?

The infrastructure system of our website and mobile application is powered by Shopify. It is protected by a globally tested and approved security system, allowing you to complete your payments safely and securely.